Your personal data confidentiality is one of our primary concerns, acting as the data operator.
This document is meant to inform you about the processing of your personal data in the context of using the internet page suplimenteoriginale.ro, which we will refer to as "the website" hereinafter.
Contents
A. If you are a customer of the website, we will process your personal data, such as:
If you use your Facebook or Google account to create a user account on the website, we will process the following public profile data displayed by the respective applications: username, email address.
If you choose to create a user account just before completing an order for a product available on the website, you will be asked for your email address, which will automatically create an account.
If you do not complete the order, the email address and other data provided will not be stored by ProVitamine, and the created account will be automatically deleted.
B. If you are a visitor to the website, we will process your personal data that you provide:
A. If you are a customer of the website, your personal data is processed as follows:
Basis: Processing your data for this purpose is based on the contract concluded between you and ProVitamine, defined in the Terms and Conditions a www.suplimenteoriginale.ro/en/politica-de-confidentialitate . Providing your personal data is necessary for the execution of this contract. Refusing to provide data may result in the inability to carry out the contractual relations between you and ProVitamine.
Basis: Processing your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. Refusing to provide the data may result in the inability to respect the legal obligations incumbent on it and therefore the inability to offer you services through the website.
Basis: Processing your data for this purpose is based on your consent, if you choose to provide it.
You can express your consent for processing data for this purpose by checking the corresponding box at the time of account creation or after account creation, in the "My Account Information" section.
To unsubscribe from receiving such commercial communications you can use the option at the end of each email/ SMS containing commercial communications. Additionally, you can unsubscribe by accessing the "My Account Information" section.
Providing your data for this purpose is voluntary. Refusing to provide consent for processing your data for this purpose will not have negative consequences for you.
Basis: Processing your data for this purpose is based on the legitimate interest of ProVitamine to continuously improve the customer experience on the website. Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will not have negative consequences for you.
B. If you are a visitor to the website, ProVitamine processes your personal data as follows:
Basis: Processing your data for this purpose is based on your consent, if you choose to provide it.
You can express your consent for processing data for this purpose by filling out and checking the corresponding box in the newsletter subscription form available on the website.
To unsubscribe from receiving such commercial communications you can use the option at the end of each email/ SMS containing commercial communications.
Providing your data for this purpose is voluntary. Refusing to provide consent for processing your data for this purpose will not have negative consequences for you.
Basis: Processing your data for this purpose is based on the legitimate interest of ProVitamine to ensure the proper functioning of the website, as well as to continuously improve the experience of website visitors, including by addressing various comments, questions, or complaints.
Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will not have negative consequences for you.
We will process your personal data as long as it is necessary for achieving the processing purposes mentioned above.
If you are a customer, we will process your data throughout the duration of our contractual relations and subsequently in accordance with the legal obligations incumbent upon us (e.g., in the case of financial-accounting supporting documents for which the retention period provided by law is 10 years from the date of concluding the financial year in which they were prepared).
If you are a customer and you choose to delete your user account by clicking the "delete account" button in the "my account information" section, we will interpret this action as your choice to unsubscribe from receiving commercial communications through which we keep you informed about the products and services offered through the website.
In this regard, if you choose to delete your user account, we will no longer send you emails and/or SMS messages of this kind.
However, we wish to inform you that deleting the account will not automatically result in the deletion of your personal data.
If you wish your personal data to no longer be processed or if you want your data to be deleted, you can exercise your rights detailed in point 6 below.
If you request the deletion of your account, but there is at least one active order on that account, the account deletion request can only be registered after the delivery of the products and the completion of the last active order.
If you withdraw your consent for data processing for marketing purposes, the processing of your personal data for this purpose will cease, without affecting the processes carried out on the basis of the consent expressed by you before its withdrawal.
We do not rent/sell your personal data to third parties.
In addition to the operator, in certain situations, the data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, referred to, if necessary, as persons authorized by the Operator.
They are contractually obliged to maintain the confidentiality of the data and to use them exclusively for the purpose for which they were provided.
We may also disclose your personal data to central/local public authorities, in the following exemplified cases:
The personal data provided can be transferred outside of Romania, but only to countries within the European Union.
Under the conditions provided by the legislation regarding the processing of personal data, as data subjects, you benefit from the following rights:
For any additional questions regarding how personal data is processed and to exercise the rights mentioned above, please address to the email address:
Goods that cannot be returned for health protection or hygiene reasons and which have been unsealed by the consumer are exempted from the right of return (for example, opened products or other goods that come into direct contact with the skin), as stipulated in art. 16 lit. e of DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011
To be able to exercise the right of withdrawal, it is enough to communicate your decision to withdraw from the purchase agreement, within 14 days and your request will be analyzed and you will be informed about the store's decision. It is necessary to send pictures of the products for which you request the return (to also contain the product information: batch code, barcode). You can make your request via email at contact@suplimenteoriginale.ro or you can call us at 0764.710.771
The return of the products is done through the courier, requested by the client to be able to track the package until receipt.
The transportation costs will be borne by the consumer. (in accordance with the provisions of OUG 34/2014)
Does not knowingly contact or collect information from persons under 18 years of age. The website is not intended to request information of any kind from persons under 18 years of age.
If we accidentally come into possession of such information and we are notified of this, we will obtain appropriate parental consent to use this information or, if that is not possible, we will delete the information from our servers.
If you wish to notify us of receiving information about persons under 18, please contact us by email at
We reserve the right to modify this privacy policy. In case of major changes in the future, you will be notified by email (if possible) or by displaying a specific message on the site.
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